Your Questions Answered
Welcome to the Alumis Men FAQ page. Here, we've compiled answers to the most common questions to make your shopping experience as smooth as possible. Whether you're curious about shipping times, return policies, or sizing guides, we've got you covered. If you don't find the information you're looking for, feel free to reach out to us at hello@alumismen.com—we're always here to help!
FAQ
1. What is your return policy?
We offer a 30-day return policy on all our products. If you're not completely satisfied with your purchase, you can return the item in its original condition within 30 days of receipt for a full refund or exchange. To initiate a return, please contact our customer care team at hello@alumismen.com, and they'll guide you through the process.
2. How long does shipping take, and do you ship internationally?
Yes, we ship worldwide! Our processing time is typically 2 business days. Delivery times vary depending on your location but generally range from 5–16 days:
United States & Canada: 5–10 days
Europe: 7–12 days
Australia & New Zealand: 7–14 days
Asia: 5–10 days
Rest of the World: 10–16 days
Once your order is shipped, you'll receive a tracking number via email to monitor your package's journey.
3. How can I track my order?
After your order has been processed and shipped, we'll send you a shipping confirmation email that includes your tracking number. You can use this number on our website's Order Tracking page or the carrier's website to see real-time updates on your shipment's status. If you have any issues or haven't received your tracking number, please reach out to us at hello@alumismen.com.
4. Do you offer size guides for your clothing items?
Absolutely! We want to ensure you find the perfect fit. Detailed size guides are available on each product page under the "Size Guide" section. These guides include measurements for chest, waist, hips, and inseam to help you choose the right size. If you're still unsure or need personalized assistance, feel free to contact our customer care team for support.
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